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SHIPPING POLICY

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I offer two options for domestic shipping:

  • Pick-up: FREE. Local pick up from my Busselton Studio, Western Australia. After securing your order please get in touch to coordinate a time.

  • General shipping: $25 Packaging and Postage within Australia. Please allow 5-10 working days to receive your order. Include your email and/or mobile number so you can be be sent an Australia Post tracking number in order to follow your purchases.

 

I am happy to accommodate orders from around the world; however please contact me directly for information on international shipping. As Australia is geographically isolated, and international shipping is calculated on weight, this can mean that postage may come at a higher price depending on the piece you are interested in.

 

Email me with the piece you are interested in and your location for a more detailed quote.

RETURN & EXCHANGE POLICY

All my pottery is posted using Australia Post. If a package arrives in damaged condition, please take a photo of the box, and should items be broken inside, then photos of items. These photos should show a time and date which will indicate this order.

 

Refunds will be given for faulty items, but not accidents which may occur in use. Please treat all handmade items with care as each piece is a unique collectable. You are very welcome to email me with any concerns you may have.

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